NBI Clearance procedures and online systems can change. This policy explains how readers can report a problem and how we evaluate, correct and document material errors.
What to report
Please contact us if a page contains an incorrect fee, requirement, processing statement, office detail, eligibility rule, portal instruction, broken official link or wording that could cause a reader to use the wrong transaction channel.
How to request a correction
Email helpnbiclearance@gmail.com or use the contact form. Include the page URL, the sentence or section in question, why it may be wrong and, where possible, a link to the relevant NBI or government source. Do not send passwords, OTPs, ID scans, payment credentials or a complete NBI reference number.
How we review reports
- Check the cited page and the official source currently available.
- Compare related official publications and their dates.
- Assess whether the issue changes a user’s next action or only improves wording.
- Correct the affected page and inspect other pages that repeat the claim.
- Clarify uncertainty when official sources remain inconsistent.
Priority corrections
Reports involving payments, account security, accepted IDs, privacy, application eligibility, HIT guidance or impersonation receive priority because incorrect advice in these areas can create financial, identity or legal risk.
Minor and material changes
Spelling, formatting and broken-link repairs may be made without a separate public notice. A material correction changes information that could influence an application, payment, required document, appointment or official contact route. Material corrections should also trigger a review of linked guides.
No manufactured freshness
Verification and modification dates should reflect genuine editorial work. We do not change a date merely to make an unchanged page appear recent.
Response expectations
We review legitimate reports as resources allow but cannot guarantee an individual response or a specific resolution time. This website cannot correct an NBI account, payment record, appointment or government database entry; those matters must be handled through official NBI channels.