Effective date: 14 September 2026
These terms govern use of NBI Clearance Help. By using the website, you acknowledge that it provides independently published general information and does not perform an official government transaction.
Independent information service
NBI Clearance Help is not affiliated with or authorized by the National Bureau of Investigation, Department of Justice, DICT, eGovPH or another Philippine government agency. References to agency names and services identify the subject of our guides and do not imply endorsement.
Use official channels for transactions
Applications, payments, appointments, renewals, account recovery, record verification and clearance issuance must be completed through the responsible official system or office. Never send a password, OTP, full identity document or payment credential to this website.
Informational use and accuracy
You may use the website for personal, non-commercial reference. We work to keep important information accurate and clearly sourced, but official procedures and systems may change without notice. Confirm transaction-specific details with the NBI before acting.
No guarantee of outcome
We cannot guarantee appointment availability, payment posting, HIT resolution, processing time, renewal eligibility, approval, delivery, fee amount or branch availability. These matters are controlled by official systems and individual circumstances.
Acceptable use
You must not misuse the website, attempt to disrupt its operation, submit spam or malicious code, falsely claim to represent this website, impersonate a government agency, mislead applicants, harvest contact details or use the site to collect another person’s identity information.
Contact-form submissions
Messages must concern website feedback, editorial questions, broken links or corrections. Do not use the form for emergencies or official NBI account support. Submitting a message does not create a professional, legal, agency or customer-service relationship and does not guarantee a response.
Copyright and permitted sharing
Original text, layout and illustrations on this website are protected by applicable intellectual-property laws. You may link to our pages and quote a short excerpt with clear attribution. You may not republish substantial portions, remove attribution, mirror the website or present our original illustrations as official government material without permission.
External links
Links to government and third-party websites are provided for convenience and verification. We do not control their content, availability, security or data practices and are not responsible for a transaction completed on an external website.
Limitation of responsibility
To the extent permitted by applicable law, NBI Clearance Help is not responsible for losses arising from reliance on outdated information, use of an external service, unavailable government systems or information a user voluntarily sends contrary to our warnings. Nothing in these terms excludes a responsibility that cannot lawfully be excluded.
Changes to these terms
We may update these terms when the website, contact process or applicable requirements change. The effective date will be revised when a material update is published. Continued use after an update means the current terms apply to later use.
Contact
Questions about these terms may be sent to helpnbiclearance@gmail.com. Official application questions must be directed to the NBI.