Effective date: 14 September 2026
NBI Clearance Help follows a data-minimization approach. If we can answer a website question without personal information, we prefer not to collect it.
Information you choose to provide
If you email us or use the contact form, we receive the information you submit, which may include your name, email address, selected topic, relevant page URL and message. We use it to review feedback, investigate a reported error, respond to the inquiry and protect the website from abuse.
Contact-form processor
The contact form is processed by FormSubmit, a third-party form-delivery service, and delivered to our Gmail inbox. FormSubmit’s published documentation states that submissions may be available in its submission archive for 30 days. Google processes the delivered email under its own terms and privacy practices. You can avoid the form and contact us directly at helpnbiclearance@gmail.com.
How long messages are kept
Messages delivered to our inbox are retained only as long as reasonably needed to answer the inquiry, document a correction, prevent abuse or meet a legal obligation. Routine messages may be deleted when no longer useful. We do not sell contact-form information or use it to create an NBI applicant database.
Sensitive NBI and identity information
Do not send passwords, OTPs, full government-ID images, birth certificates, biometrics, payment-card details, complete NBI reference numbers or account credentials. We do not need this information and cannot use it to access, verify or change an official NBI record. If sensitive information is sent unexpectedly, we may delete the message without replying.
Technical information and hosting
The website is hosted through Cloudflare Pages. Like most hosting and security providers, Cloudflare may process standard technical information needed to deliver and protect the site, such as IP address, device or browser information, requested URL, timestamps and security events. This processing is governed by Cloudflare’s own privacy documentation.
Cookies and similar technologies
This website does not use a user account, shopping cart or advertising-cookie system. Essential security or network technologies may still be used by our hosting or form provider.
Google Analytics
We use Google Analytics through the Google tag to understand how visitors use the website—for example, which pages are viewed, approximate location, device and browser information, traffic source and interactions with the site. Google may use cookies or similar technologies and process identifiers such as an IP address to provide measurement, security and reporting services. We use these reports to improve navigation and content; we do not use the contact form to add NBI application details or sensitive identity information to Analytics. Google handles Analytics data under its own terms and privacy practices. Where applicable law requires consent for non-essential analytics storage, the relevant consent choices should be respected before that storage is used.
External links
We link to official NBI, Philippine government and other external websites. Those destinations are separate services with their own security and privacy practices. A link does not give us control over the information you submit to another website.
Children’s privacy
This website is a general information resource and is not directed to children under 13. We do not knowingly request personal information from children. A parent or guardian who believes a child sent personal information may contact us to request deletion.
Your choices and requests
You may ask whether we still hold information from your contact message, request a correction or deletion where applicable, or withdraw from further correspondence. We may need enough information to locate the message and may retain limited records where required for security, legal compliance or correction history.
Privacy contact
Send privacy questions or deletion requests to helpnbiclearance@gmail.com. For your protection, do not attach identity documents unless we specifically establish a lawful and secure reason—which routine website inquiries do not require.