NBI Clearance Login: Use the Official Portal

Official login

The official NBI Clearance Application Portal is clearance.nbi.gov.ph. If you already have an account, sign in there. New users should use the Register section.

What your portal account is used for

Your portal account is the starting point for most online NBI transactions. You use it to register your personal details, fill out the application form, select a payment channel and secure a reference number, and later to manage appointment-related steps. Because the account is tied to your identity and to payments, it deserves the same care you would give a bank login: a unique password, no sharing, and sign-in only on the genuine portal.

Register or sign in — which one do you need?

If you applied before and created an account, sign in with the same credentials instead of making a second one. Duplicate accounts can create conflicting records and make recovery harder later. If this is your first application, use the Register section on the official portal and keep the details you enter consistent with your valid IDs — mismatched names or birth dates cause problems at the branch. The NBI online registration guide walks through that first-time setup.

Use the login page without exposing your account

Type the official address yourself or follow the official portal link on this page. Before entering credentials, confirm that the browser address is on clearance.nbi.gov.ph and uses HTTPS. A page reached through an advertisement, chat message or look-alike domain should not receive your password or OTP.

Check the address bar before you type

Phishing pages succeed because they look convincing at a glance. Make it a habit to read the address bar character by character before typing anything: the domain must be exactly clearance.nbi.gov.ph, the connection must show HTTPS, and there should be no extra words, misspellings or unfamiliar extensions in the address. If you arrived through a link in a text message, chat app or email, close it and type the address yourself instead.

Phishing red flags to watch for

Treat any of the following as a warning sign: promises of faster release or “no appearance needed” in exchange for your login, requests for your OTP outside the portal, pages that ask for an ID scan before you have even signed in, and pressure tactics such as “your account will be deleted today.” Legitimate account recovery happens inside the official portal, not through chat messages, emails or social media accounts. If something feels off, stop and verify through this site’s Help Center or official NBI channels before proceeding.

Public or shared computers

If you must sign in on a shared or public computer — at an internet café, a school lab or a borrowed laptop — take extra precautions. Do not let the browser save your password, always sign out when you finish instead of just closing the tab, and clear the browsing data if the computer is not yours. It is safer to complete registration and payment on your own device and use shared computers only for reading guidance pages like this one.

If you cannot log in

• Check that you are on the official NBI domain.
• Use the official recovery flow shown by the portal instead of a third-party reset form.
• Confirm access to the email address/mobile number linked to the account.
• If the problem appears to be an NBI system issue, use official NBI contact channels.

Password rejected

Start with the simple causes: Caps Lock, a different keyboard layout, or an extra space copied along with the password. If the password still fails after careful attempts, stop guessing and use the official recovery option on the portal. Repeated wrong attempts can temporarily lock you out, which turns a small problem into a longer wait. For a full walkthrough of first-time account creation, see the NBI online registration guide.

OTP not received

One-time passwords usually fail for one of three reasons: you no longer have access to the registered phone number or email, the message is delayed by your network, or it landed in a spam folder. Confirm which contact detail is actually linked to the account, check spam and SMS inbox filters, then request a fresh code only through the official portal. Never forward the code to anyone. If the problem persists, the dedicated OTP not received guide walks through the remaining checks.

Changed phone number or email

This is the most common reason recovery stalls. If the number or email on the account is one you no longer control, the portal cannot reach you with reset codes. In that case use official NBI account support or contact channels rather than inventing a workaround. Do not create a second account with slightly different details just to bypass recovery — conflicting records can complicate later transactions such as renewal or booking an appointment.

Portal will not load

A page that will not load is usually a system or connection issue, not a lost account. Retry later, try another trusted internet connection, and check official NBI notices for maintenance announcements before assuming the worst. Avoid “alternative login” links forwarded through chat apps; they are a common phishing route.

After you sign in: what to do next

Signing in is only the first step. Once inside the portal, most applicants move through the same sequence: complete the application form, secure a reference number, pay through an official channel, and then appear at the branch on schedule. Knowing the order in advance saves you from paying for the wrong transaction or booking steps out of sequence.

Complete the application form carefully

The details you enter online are what the branch will check against your IDs. Enter your full name exactly as it appears on your government-issued ID, double-check your birth date, and review every field before submitting. Corrections later cost time and may require a new transaction. If you are unsure which IDs are accepted, review the NBI Clearance requirements guide before you start typing.

Secure your reference number and pay

After the form, the portal issues a reference number tied to your application. Keep it — you will need it for payment and at the branch. Pay only through the channels the portal itself offers, and keep the payment receipt until your clearance is released. The fees and payment guide explains the official payment channels and what to do if a payment does not reflect.

Book and keep your appointment

With payment settled, follow the portal’s scheduling flow to choose your branch and slot. Save or print the confirmation, note the date, and arrive with the IDs and documents the appointment guide lists. If your plans change, check the portal for rescheduling options instead of simply not showing up.

NBI Clearance login FAQs