Choose the problem you are facing
| Problem | Best guide |
|---|---|
| I cannot book an appointment / no slots | NBI Appointment guide |
| I missed my appointment | Missed appointment section |
| My payment is not reflected | Payment not reflected guide |
| I need to pay with GCash | GCash payment guide |
| I forgot my login / account issue | NBI login help |
| I received a HIT | NBI HIT guide |
| I am outside the Philippines | Applying from abroad / OFW |
| I am a first-time job seeker | FTJS guide |
We do not handle NBI accounts or clearances. Never send this website your password, OTP, ID scan, complete reference number or other sensitive identity data. For account-specific intervention, use official NBI channels.
Official sources checkedLast verified: 14 September 2026
How to use this Help Center safely
Choose the problem category, follow the public troubleshooting steps, and move to official support only when an account-specific intervention is required. This avoids sharing sensitive information with a third-party guide.
Account problem
Use the official login and recovery path. Do not send passwords or OTPs to anyone.
Payment problem
Keep the receipt and reference number, verify the original transaction and avoid duplicate payment.
HIT problem
Follow the branch’s return date and any Quality Control or document instructions.
Appointment problem
Use the live portal and official locator. Do not buy slots from unofficial sellers.