Choose the problem you are facing
| Problem | Best guide |
|---|---|
| I cannot book an appointment / no slots | No appointment slots guide |
| I missed my appointment | Missed appointment guide |
| My payment is not reflected | Payment not reflected guide |
| I need to pay with GCash | GCash payment guide |
| I forgot my login / account issue | NBI login help |
| I am not receiving an OTP | NBI OTP troubleshooting guide |
| Online renewal says I am not qualified | Online renewal eligibility help |
| I received a HIT | NBI HIT guide Verify NBI Clearance authenticity |
| I am outside the Philippines | Applying from abroad / OFW |
| I am a first-time job seeker | FTJS guide |
When this guide can help—and when it cannot
| This website can explain | Only official NBI/payment support can do |
|---|---|
| Published requirements, public process steps and preparation | Open, edit or recover an individual NBI account |
| How to preserve a receipt and troubleshoot safely | Trace, reverse or reassign a specific payment |
| What HIT generally means | Review a person’s record or shorten a HIT investigation |
| How to use the official locator | Confirm live staffing, queues or exceptions at a particular branch |
When contacting official support, describe the issue precisely and share only the minimum account information required through that official channel. Public comments and independent websites are not appropriate places for ID scans, complete reference numbers, passwords or payment credentials.
How to use this Help Center safely
Choose the problem category, follow the public troubleshooting steps, and move to official support only when an account-specific intervention is required. This avoids sharing sensitive information with a third-party guide.
Account problem
Use the official login and recovery path. Do not send passwords or OTPs to anyone.
Payment problem
Keep the receipt and reference number, verify the original transaction and avoid duplicate payment.
HIT problem
Follow the branch’s return date and any Quality Control or document instructions.
Appointment problem
Use the live portal and official locator. Do not buy slots from unofficial sellers.